BILLING POLICY
Facility subscriptions without surprise charges.
This policy explains subscription activation, renewals, taxes, cancellations, payment failures, refunds, plan changes, and post-cancellation access.
Effective: August 31, 2026
1. Facility plans and seats
Subscriptions are purchased by a facility, not by an individual facilitator. Each plan includes the complete core product and a stated number of active facilitator profiles. Administration-only roles do not consume facilitator seats. Enterprise and multi-site arrangements may use a separate written order form.
2. Early Access Program
The 30-day Early Access Program does not require a payment method and does not convert automatically into a paid subscription. At the end of early access, the workspace may become read-only unless the facility administrator deliberately purchases a plan or Recovery Group Studio extends access.
3. Starting a paid subscription
A paid subscription begins only after the facility administrator selects a plan, accepts the Terms of Service, Privacy Policy, and Billing Policy, reviews the recurring price and billing interval in Stripe Checkout, and Stripe confirms payment. Recovery Group Studio records the policy version accepted when Checkout begins. Promotion codes apply only when accepted by Checkout. A failed or abandoned Checkout session does not activate a subscription.
4. Renewal and taxes
Monthly subscriptions renew each month. Annual subscriptions are prepaid and renew each year. Both renew automatically until canceled. Published prices are in U.S. dollars and exclude taxes. Applicable sales, use, or similar taxes may be added based on the facility's billing location and tax status.
5. Cancellation
The facility administrator may cancel through the Stripe customer portal or by contacting support. Unless a separate agreement says otherwise, cancellation takes effect at the end of the current paid billing period. The facility keeps paid access through that date and will not be charged for the next period.
6. Refunds and billing errors
Subscription fees are non-refundable after a billing period begins, except where required by law or when Recovery Group Studio confirms a duplicate charge or billing error. Report suspected billing errors within 14 days of the charge. We may issue a credit or refund at our discretion without creating an ongoing obligation.
7. Failed payments and grace period
If a renewal payment fails or requires action, the facility administrator receives notice and a four-day grace period begins with the first failed attempt. New session generation may pause after that grace period, while saved work remains readable. Updating the payment method and completing payment restores normal access.
8. Plan changes
Until self-service plan switching is explicitly available in the billing portal, contact support to change seat tiers. We will show the effective date and any proration before applying a change. We do not create a second subscription to change an existing plan.
9. Reasonable use
Normal treatment-program planning is pooled at the facility level and is not metered per group. Automated, abusive, resale, scraping, credential-sharing, or technically disruptive usage is not normal use. When practical, we will contact the facility administrator before restricting excessive use and work toward a suitable plan or usage pattern.
10. After cancellation
After paid access ends, the workspace may remain read-only for up to 90 days so the facility can reactivate or arrange an export of supported facility content. After that period, account content may be deleted, subject to legal, security, fraud-prevention, and financial-record obligations.