Subscriptions without surprise charges.

1. Facility plans and seats

Subscriptions are purchased by a facility, not by an individual facilitator. Each plan includes the complete core product and a stated number of active facilitator profiles. Administration-only roles do not consume facilitator seats. Enterprise and multi-site arrangements may use a separate written order form.

The standalone Clinical Notes Assistant is different: it is licensed to one named user for $20 per month or $200 per prepaid year. It does not include the group builder, client materials, slides, calendar, shared facility history, or team administration. Every full facility plan already includes the Clinical Notes Assistant for its active facilitator seats.

2. Demonstration access

Personal demos are available by request. Any hands-on evaluation is invitation-only, with an expiration date and facility-wide generation allowance stated in the invitation. Access may be paused or extended by Recovery Group Studio. Failed builds do not consume the allowance. Demo access does not require a payment method and never converts automatically into a subscription. When access ends, new generation stops; an administrator can still sign in and deliberately purchase a plan.

Previously granted Early Access Program invitations retain their stated terms. We are no longer accepting new applications for the 30-day program.

Recovery Group Studio may privately grant a named user temporary Clinical Notes Assistant access with an explicit end date. This access requires no card, creates no charge, and never renews automatically.

3. Starting a paid subscription

A paid subscription begins only after the facility administrator selects a plan, accepts the Terms of Service, Privacy Policy, and Billing Policy, reviews the recurring price and billing interval in Stripe Checkout, and Stripe confirms payment. Recovery Group Studio records the policy version accepted when Checkout begins. Promotion codes apply only when accepted by Checkout. A failed or abandoned Checkout session does not activate a subscription.

4. Renewal and taxes

Monthly subscriptions renew each month. Annual subscriptions are prepaid and renew each year. Both renew automatically until canceled. Published prices are in U.S. dollars. At launch, Recovery Group Studio monitors tax obligations but does not automatically add sales tax in Checkout. If tax collection becomes required, applicable sales, use, or similar taxes may be added based on the facility's billing location and tax status after this policy is updated.

5. Cancellation

The facility administrator may cancel through the Stripe customer portal or by contacting support. Unless a separate agreement says otherwise, cancellation takes effect at the end of the current paid billing period. The facility keeps paid access through that date and will not be charged for the next period.

6. Refunds and billing errors

Subscription fees are non-refundable after a billing period begins, except where required by law or when Recovery Group Studio confirms a duplicate charge or billing error. Report suspected billing errors within 14 days of the charge. We may issue a credit or refund at our discretion without creating an ongoing obligation.

7. Failed payments and grace period

If a renewal payment fails or requires action, the facility administrator receives notice and a four-day grace period begins with the first failed attempt. New session generation may pause after that grace period, while saved work remains readable. Updating the payment method and completing payment restores normal access.

8. Plan changes

Until self-service plan switching is explicitly available in the billing portal, contact support to change seat tiers. We will show the effective date and any proration before applying a change. We do not create a second subscription to change an existing plan.

9. Reasonable use

Normal treatment-program planning is pooled at the facility level and is not metered per group. Automated, abusive, resale, scraping, credential-sharing, or technically disruptive usage is not normal use. When practical, we will contact the facility administrator before restricting excessive use and work toward a suitable plan or usage pattern.

The standalone Clinical Notes Assistant is for the normal professional documentation workload of its named user and may not be shared, automated in bulk, resold, scraped, or used as an API. Product safeguards may pause unusually high automated usage while we review it.

10. After cancellation

After paid access ends, the workspace may remain read-only for up to 90 days so the facility can reactivate or arrange an export of supported facility content. After that period, account content may be deleted, subject to legal, security, fraud-prevention, and financial-record obligations.